Welcome to Elephant and Castle Flowers, your premier choice for high-quality online flower delivery in Elephant and Castle and neighbouring districts. The following Terms and Conditions (“Terms”) govern all orders placed via our website and apply to all customers within Elephant and Castle and surrounding areas. Before placing your order, please read these Terms carefully. By using our online store and proceeding with a purchase, you agree to be legally bound by these Terms and Conditions.
These Terms apply exclusively to users who order flowers and floral gifts from the Elephant and Castle Flowers website for delivery within Elephant and Castle and the adjacent areas. By placing an order, you confirm that you are aged 18 years or over, and legally capable of entering into binding contracts.
1. Product Selection: Browse our curated range of bouquets, arrangements, and floral gifts intended for delivery across Elephant and Castle and surrounding communities. Each product listing will provide details on composition, size, and intended occasion where applicable.
2. Add to Basket: Once you have chosen your desired arrangement, add the item(s) to your virtual shopping basket. You may review your orders at any time before proceeding to checkout.
3. Checkout and Delivery Information: At checkout, you will be prompted to enter contact details, delivery address, and any specific instructions or messages to accompany your flower delivery in Elephant and Castle.
4. Confirmation of Order: Before finalising your purchase, you will be shown a summary of your order for confirmation. Please ensure all details are correct, as changes may not be possible once processed. After placing your order, you will receive an order confirmation via the website and/or SMS as applicable.
5. Acceptance of Order: All orders are subject to acceptance and availability. You will receive a further notification when your order is dispatched or ready for delivery.
While we strive to ensure all advertised bouquets are available, fresh flower supply may sometimes fluctuate. In the event a particular flower or product is unavailable, we reserve the right to substitute selected items with blooms or packaging of similar style, quality, and value. We will endeavour to maintain the overall tone and theme of your chosen arrangement and will notify you of any major changes whenever possible.
All prices on the Elephant and Castle Flowers website are displayed in GBP (£) and include applicable VAT. Delivery charges, if any, will be shown separately and added during checkout.
Payment Methods: We accept payment via major credit and debit cards, as well as other secure payment methods offered at checkout. Funds are taken at the time your order is placed and confirmed. Orders will not be processed until complete payment has been received.
Secure Transactions: We use reputable third-party payment processors and take reasonable steps to ensure your payment information is handled securely. However, Elephant and Castle Flowers does not store your complete payment details after order completion.
We offer flower delivery throughout Elephant and Castle and nearby locations specified on our website. Please review our delivery information page for specific coverage, delivery windows, and estimated timeframes.
All efforts are made to deliver flowers on your requested date. However, this cannot be guaranteed due to circumstances beyond our control (e.g., road closures, extreme weather). If delivery is delayed, we will notify you as soon as possible and arrange an alternative solution where feasible.
Recipient Absence: If no one is available to receive the delivery at the specified address, we may leave the flowers with a neighbour, at a safe location, or follow any delivery instructions provided. If a re-delivery or additional delivery attempt is required, further charges may apply.
If you wish to amend or cancel your order, please notify us as soon as possible, preferably at least 24 hours before the scheduled delivery date. Amendments or cancellations may not be possible if your order has already been prepared or dispatched.
Cancellation by Customer:
Cancellation by Us:
Due to the perishable nature of fresh flowers, returns are not typically accepted once delivered. However, if you are dissatisfied with the quality, freshness, or accuracy of your order, please contact us within 24 hours of delivery with photos and a description of the issue. We evaluate complaints on a case-by-case basis and may offer an appropriate solution, which may include a replacement, partial refund, or store credit, at our discretion.
This policy does not affect your statutory rights under UK consumer law in relation to goods that are faulty, damaged, or not as described.
You are responsible for providing accurate and complete delivery details and instructions. We are not liable for failed delivery due to incorrect or incomplete address information.
A person aged 18 or over should be available to accept the delivery and sign for it if required. If the delivery contains any gift items that are age-restricted, it is your responsibility to ensure the recipient meets the legal age requirement.
To the maximum extent permitted by law, Elephant and Castle Flowers excludes all liability for any loss or damage, whether direct or indirect, arising from your use of our online flower delivery service, including but not limited to delay, non-delivery, or substitution of products, except to the extent such liability cannot be excluded or limited by law.
Our total liability to you in any instance (including, but not limited to, breach of contract or negligence) shall not exceed the total amount paid by you for the relevant order. We are not liable for any consequential, incidental, or special damages.
We use commercially reasonable measures to ensure our website is safe and accurate, but we do not warrant that our website will be error-free, uninterrupted, or free of viruses or other harmful components.
All website content, including but not limited to product images, logos, text descriptions, and design layouts, are the property of Elephant and Castle Flowers or their respective licensors. You may not copy, reproduce, or otherwise use any content without our prior written permission.
All personal information that you provide to us while placing an order or browsing our website is handled in accordance with our Privacy Policy and applicable UK data protection legislation. We only collect, store, and use your information for the purposes of fulfilling your orders, providing customer service, and for marketing purposes where you have explicitly opted in.
We reserve the right to modify these Terms & Conditions at any time. Any changes will be published on this page and will come into effect immediately. Please review these Terms regularly to ensure familiarisation with current policies. Your continued use of the Elephant and Castle Flowers website constitutes acceptance of any revised Terms.
If any section or individual clause within these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision will be severed, and the remaining provisions will continue to be valid and enforceable.
These Terms & Conditions, your use of the Elephant and Castle Flowers website, and any contract between us for the sale of goods, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
If you have any queries about these Terms & Conditions, an existing order, or our flower delivery arrangements in Elephant and Castle and the wider local area, please refer to our contact page. Our customer service team will be happy to assist you with any questions or concerns.
These Terms & Conditions are effective for all Elephant and Castle Flowers customers within Elephant and Castle and the neighbouring areas. Your use of our site and services constitutes acceptance of these Terms.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Elephant and Castle, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Elephant and Castle.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
